Pawnacle Privacy Policy

Effective Date: 8/21/2025

Introduction

Welcome to Pawnacle (hereinafter referred to as "this website," "we," "us," or "our"). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or use our website and services.

We are committed to protecting your privacy. Before using our services, please read this policy carefully and in its entirety. By visiting or using this website, you agree to the practices described in this Privacy Policy.

1. What Personal Information We Collect

To provide and optimize our services, we may collect the following types of personal information:

  1. Information You Provide Directly to Us:
    • Account Information: When you register for an account, we collect your email address and the password you create. You may also choose to provide other information, such as a nickname.
    • Order Information: When you place an order on this website, we collect the information necessary to fulfill the order, including your recipient's name, shipping address, and contact phone number.
    • Customer Support Information: When you contact us via email or other means, we collect the information you provide to us, such as your name, email address, and the content of your inquiry, so that we can provide you with support.
  3. Information We Collect Automatically:
    • Device and Usage Information: When you visit our website, we automatically collect information about your device and browsing behavior. This includes your IP address, browser type, operating system, referring URLs, the pages you visit, and the time and date of your visit.
    • Google Analytics: We use Google Analytics to help us analyze website traffic and user behavior to improve our services. Google Analytics uses cookies to collect your anonymous usage data. We do not associate the information collected through Google Analytics with your personally identifiable information. You can review Google's Privacy Policy for more information and opt-out of this feature through the Google Analytics Opt-out Browser Add-on.

2. How We Use Your Personal Information

We use your personal information for the following purposes:

  • To Process Your Orders: To create, manage, and fulfill your orders, including processing shipping and delivery.
  • To Provide Customer Service: To respond to your inquiries, requests, and comments.
  • To Personalize Your Experience: To show you products and content that may be of interest to you.
  • For Website Operation and Optimization: To analyze website usage, monitor the effectiveness of our services, and to maintain and improve our website.
  • For Security: To protect our website, services, and users, and to prevent fraud, abuse, and other illegal activities.
  • For Legal Compliance: To comply with applicable laws, regulations, legal processes, or government requests.

3. How We Share Your Personal Information

We respect your privacy and do not sell your personal information. We only share your information in the following necessary circumstances:

  1. Service Providers: We share your information with third-party service providers who help us operate our business.
    • Logistics Partners: We need to provide your recipient's name, address, and phone number to our logistics partners so they can deliver your goods. We do not specify company names to maintain flexibility.
    • Technology and Analytics Providers: As mentioned above, we partner with service providers like Google Analytics to analyze and improve our website.
  3. Payment Processing:
    • We use PayPal as our payment processor. When you make a payment, you will be directed to PayPal's website. Your payment information (such as credit card numbers or PayPal account details) is collected and processed directly by PayPal. We do not store any of your payment card information on our website. We share necessary order information (such as the order amount and order number) with PayPal to complete the transaction. We recommend that you review PayPal's Privacy Policy.
  5. Legal Requirements: We may disclose your personal information if required by law or if we believe in good faith that such action is necessary to comply with a legal obligation, protect our rights or property, prevent fraud, or ensure the personal safety of our users.
  6. Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

4. Cookies and Similar Technologies

We use cookies (small text files stored in your browser) and similar technologies to:

  • Maintain your login session.
  • Remember your preferences, such as language or currency.
  • Help us understand how users interact with our website (through Google Analytics).

You can manage or refuse cookies through your browser settings. However, please note that if you disable cookies, some features of our website may not function properly.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Right to Know and Access: You have the right to request what personal information we have collected about you and to receive a copy of that information.
  • Right to Correct: You have the right to request the correction of inaccurate personal information.
  • Right to Delete: In certain circumstances, you have the right to request that we delete your personal information.
  • Right to Opt-Out: You have the right to opt-out of the sale or sharing of your personal information. As stated previously, we do not "sell" your personal information.
  • Right to Non-Discrimination: You will not receive discriminatory treatment from us for exercising your privacy rights.

To exercise these rights, please contact us using the contact details below.

6. Data Security

We have implemented reasonable administrative and technical measures to protect the security of your personal information and to prevent unauthorized access, use, or disclosure. However, please understand that no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date" at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. How to Contact Us

If you have any questions or comments about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:

We will address your request promptly and respond in accordance with applicable laws.